Indian Railways: Indian Railways has taken a big step to make the journey of passengers comfortable. Railways has issued a single helpline number 139
Indian Railways News: Indian Railways has taken a big step to make the journey of passengers comfortable. Now you will not need to remember many helpline numbers. Railways has issued a single helpline number 139 (Integrated Rail Madad Helpline Number). It has also announced that the old helpline will be closed from April 1.
No need to remember different numbers
If you are going to travel by train and you need help, remember a number. In fact, in order to make the journey of the train comfortable and to provide better facilities to the passengers, Indian Railways has released a single helpline number – 139 (Integrated Rail Madad Helpline Number). That is, during the journey, you will not need to remember different numbers for any help, inquiry and complaint.
Now all the helpline numbers have been merged together. Last year, the railways had closed many helpline numbers. At the same time, helpline number 182 will also be closed from April 1 and it will be merged with 139.
Now dial only 139 for all your Railway queries.
Rail Madad Integrated Single Helpline 139 replaces all helplines like 182 & 138.
For security, assistance,information, complaint,enquiry or any other concern, Dial #139#OneRailOneHelpline139 pic.twitter.com/anVpPg6jsW
— Ministry of Railways (@RailMinIndia) February 27, 2021
Single helpline number 139
Railway officials said that this helpline facility will be available in 12 languages. In case of any kind of inconvenience, the passenger can choose Interactive Voice Response System (IVRS) or can directly talk to the call center employee by pressing (*). No smart phone will be needed for this. They can also call 139 from the normal phone and tell their problems or get information related to the train.
Old helpline numbers will be closed
With the introduction of the new number, all the other helpline numbers will now be closed. Now passengers will be able to get information related to the availability of tickets (general and immediate), train timings, in addition to basic inquiries and PNR updates by calling 139 and sending an SMS.
Follow these steps
– 1 has to be pressed for security and medical help.
– 2 will have to be pressed for any kind of inquiry.
– 4 to be pressed for general complaints.
– 5 will have to be pressed for complaints related to vigilance.
– 6 has to be pressed for questions related to parcels and goodies.
7 will have to be pressed to answer questions related to IRCTC trains.
– 9 has to be pressed to know the status of the complaint.
– (*) must be pressed to talk to a call center employee.
Railways started campaign
On an average, 3,44,513 calls and SMSes are received daily on the Rail Aid Helpline 139. At the same time, Indian Railways has also started the # OneRailOneHelpline139 campaign on social media, so that more and more information can be given to the passengers about it.
